Shipping and Returns

Shipping Information

Items availability:

In Stock: Items with blue "Buy Now!" or "Add to Cart" buttons are in stock in our New Jersey warehouse.
In Transit: Items have been ordered to factory with varying estimated availability times as indicated.
From Factory: Items have yet to be ordered from factory. Estimated availability time is 8-10 weeks from the time the item is purchased.

Order fulfillment:

Items in stock in our NJ warehouse usually ship the same day for orders placed on weekdays before 3 PM Eastern Time.
Items in stock in orders placed on weekdays after 3PM usually ship the next day (if same day is not possible).
Items in stock in orders placed during the weekends or holidays will ship the following business day.
Any items in backorder in an order will ship as soon as they become available.

Once an order ships you will receive an "Order Update" e-mail with the shipping and tracking information.

Methods of Payment:

Credit Card: Pay with credit card (VISA, MasterCard, Discover, American Express) when ordering online or by phone.
PayPal: Or use PayPal Express Checkout when ordering online.
Check / EFT (ACH): Pay by check or Electronic Funds Transfer (ACH) when ordering via Purchase Order (email or fax your Purchase Order to us).

If an order has items in backorder your method of payment will be charged only for the items that actually ship and proportional shipping charges.

CTechGlass.com accepts product returns for a full refund of the cost of the product. Any orders with an Order Total amount equal or higher than $500.00 will incur a 5% restocking fee.
You can return your purchase for up to 30 days from the date the order was delivered to you. Products must be in the condition you received them and in the original box and/or packaging.
We will provide you with a pre-paid shipping label to return the purchase to us.
When the return is the result of a CTechGlass.com's error or that you are not satisfied with the quality of the products we will assume all shipping charges. When the return is a consequence of you ordering the wrong products, you will assume all shipping charges unless you inmediately place a new order in which case we will pay for the return shipment while you will be responsible for the new order shipping charges.
When a product is non-returnable, it will be clearly labeled as such in the product description.
We will refund the money in the same method of payment you originally used.
Refunds for orders that use a Credit Card or PayPal as payment method will incur a 3.5% Refund Fee calculated over the value of the returned items (in addition to any applicable restocking fees).

The return procedure is as follows:

Send us an e-mail message from our Contact Us page, including in the Subject the word "RETURN", followed by your Order Number, and in the body of the message a detailed explanation of the reasons for your return. If you are not logged in, make sure you use the same e-mail address that you registered with us
After reviewing your return request we will e-mail you a pre-paid shipping label for you to print. You must use this shipping label for us to assume the returning shipping charges.
Remove the shipping label from the previous shipment and attach the provided pre-paid shipping label. We will provide you a list of locations for you to choose to drop the box off.
Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your original method of payment within 7 days (if as explained above your return qualifies, we will assume all shipping charges). At this point you will receive a confirmation e-mail. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Unfortunately, fragile items are sometimes damaged in shipping. Please, inspect your items as soon as you receive your package.
We ask that you report to Customer Service the receipt of a damaged product as soon as possible and no later than 15 days of delivery. Please do not discard the damaged items and its packaging. If you fail to report damages in this time frame we cannot accept responsibility for the damages.
To intiate a replacement shipment we will request photographs of the broken items and original packaging sent to customer.service@ctechglass.com.
Once we receive the pictures within the time period referenced above, we will send replacement items at no extra cost.
If you report the damage after 15 days, you must place a new order if you wish the items to be replaced. We will submit a claim with the carrier and in the case they accept the claim we will refund the value of the damaged items. Note that some carriers may take up to 90 days to resolve claims for damages.